Wheelock Communications Product Policies

If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via email of special opportunities. We may also contact you if you have entered one of our contests or sweepstakes.

Secure Shopping Guarantee

Wheelock-Products.com uses the latest technology to protect your credit card information and does not release it to any outside organization. We would like your shopping experience to be pleasant and safe. After you click the Checkout button, you'll see that the prefix in the URL is "https:" and the "s" means that the site is secure. To protect the information you send with your order, we use Secure Sockets Layer (SSL) technology. SSL encrypts the information you send over the Internet so only https://www.telcom-data.com can decode it. If your browser doesn't allow communication through secure servers, please place your order by phone at 1-800-335-0229. Please do not email your credit card information, because email is not encrypted.

Return Policy

We guarantee your satisfaction with all Telcom & Data merchandise. You may return any item (except special order items) within 30 days of delivery for a full 110% refund of the purchase price.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

Shipping Policy

Ordering an item from Wheelock-Products.com? We can ship to virtually any address in the world. If you are shipping to a PO Box, APO, or FPO please call us at 1-800-335-0229 to order from us.

When you place an order with Wheelock-Products.com, you will receive free ground shipping on all orders placed online over $300.00. Shipping rates are given in real time from UPS. Once you've placed your order, you will be able to see the package tracking number in the order confirmation e-mail and in the relevant order summary in your account.

In stock items will be processed within 2 business days. Expedited (2-Day/Next Day) orders placed by 12:00 PM EST will be processed within 1 business day. To calculate estimated delivery date add processing time to transit time. For example, an item that's processed in 2 business days and shipped using Standard shipping (1-5 business days) will arrive in 3-7 business days.